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We're sorry that you're having trouble using Next Careers. If you still have any questions you should be able to find all the answers you’re looking for right here.

How long does the application process take?

Once you’ve made your application, you’ll receive an automatic acknowledgement and we’ll be in touch as soon as possible to let you know what happens next. Depending on the sort of role you’ve applied for the whole process could take anywhere between 2 to 8 weeks.

If you’re applying for a Trainee position then you’ll have to complete an online application and then – if you’re successful – there are four more stages. Generally the whole process can take 3 to 4 months, but our Trainee programmes are hugely popular so it may sometimes take longer.

What is the interview process?

Depending on what type of role you’ve applied for this can vary. But don’t worry, our Recruitment Team will talk you through every step and make sure you’re ready for each stage.

When will I find out the outcome of my interview?

Firstly, we’ll contact you by email to let you know we’ve received your application. We then try to let you know the decision as soon as possible – which, in busy recruitment times, can be up to 2 weeks after the closing date for that role. And remember to check your email junk settings to make sure our email hasn’t ended up there by mistake.

Why have I not heard about my application?

We try to respond to as many applications as we can, but in busy times this isn’t always possible. So, if you’ve not heard from us within 2 weeks after the closing date of the application we’re afraid that means your application hasn’t been successful. (Remember though to keep an eye on your email’s junk folder, to make sure our response hasn’t ended up in there.)

If you’re applying for our Trainee schemes and have submitted your video interview then it could take up to 8 weeks for our team to review all the applications – don’t worry though, we’ll be in touch as soon as we have any news.

 

I passed the online test but wasn’t offered an interview, can I apply for the same role?

You can and you can reapply straight away too for most roles however for Trainee and our Call Centre positions you must wait 6 months before you can.

Why wasn’t I offered a telephone interview or assessment, even though I passed the online test?

Everyone who passes the online test will then have their applications reviewed by our Recruitment Team. And because we have to exactly match the right applicant to each role – and with up to 50 applicants for every role at times – it’s not possible for us to progress everyone to the next stage.

What we’d recommend is to subscribe to our RSS alerts so you can be amongst the first to hear about new roles – roles that might be a much better match for your skills.

 

Can I reapply for the Trainee scheme if I’ve already been unsuccessful?

You can reapply for the same Trainee scheme again, but only after 6 months. If there was a different Trainee scheme you were interested in you can apply for that right away.

Will I be given feedback on my application?

Unfortunately we can only offer feedback if you’ve made it through to either a telephone interview or assessment stage.

How long does it take to get feedback about my interview?

This can vary depending on what kind of role you’re applying for, but your Recruitment Team will let you know all the timescales at every stage of the process.

Why didn’t I have to complete an online test?

If you’ve already completed the test within the last 12 months – and you’re applying for the same sort of role – then we won’t ask you to complete it again.

What should I do if I have a problem with my application?

Get in touch with our Recruitment Team by filling in the form below, telling us as much as possible about the issues you’re having. We’ll then do all we can to help you find the solution as quickly as possible.

Can I change the details on my application?

You can change your basic personal details by logging in and going to 'Manage My Profile', however application details once submitted cannot be changed unfortunately so its very important you check your details before submitting!

Can I withdraw my application even if I’ve already submitted it?

Unfortunately not online, you can advise us by filling in the form below.

Can I change my mind after I’ve withdrawn an application?

Absolutely. If you’ve made the initial application in the last 6 months simply get in touch with our Recruitment Team using the below form if the vacancy is still open. However, if the initial application was longer than 6 months ago you’ll have to reapply.

What do I do if I’ve applied for the wrong role?

If you accidentally applied for the wrong position you need to apply again for the right role and then contact our Recruitment Team  below to let us know which application you’d like us to cancel.

Can I use the same application form to apply for a different role at Next?

Yes. A lot of your details will already be stored and you can review and update as you save and proceed.

 

The website says my online test is incomplete even though I’ve finished it

Don’t worry, all you have to do is login find the vacancy and apply again to get to the test to complete it.

I exited the test before I completed it, can I carry on where I left off?

If you haven't submitted the application, you can go to the vacancy and apply from the beginning.

The website isn’t loading properly, what should I do?

Try to refresh your page or add the site to your browser compatibility settings.

I’ve already got a holiday booked, will this affect my application?

Training is such an important part of helping our new starters get to know their new team and role, so it’s important that you’re available to attend all your induction sessions. Any dates that fall outside of this can be discussed with your new manager once you start.

How soon will I start if I’m offered a role?

It’s hard to say for sure, because your start date will depend on your availability and notice period, as well as what your new team and the wider business needs. Our Recruitment Team will work with you to sort out the best possible start date for everyone.

When will I receive my contract?

One of our Recruitment Team will talk you through your offer. Then, if you’re happy with what we’ve offered, your new contract should arrive through the post or online within 1-2 days.

 

What happens if I’ve been offered a role, but there are no shifts available?

Don’t worry, we’ll be in touch as soon as the shifts that suit you become available.

When will my references be requested?

We’ll only contact your referees once we’ve made you a formal offer and received your acceptance. Remember though that any offer is still subject to us receiving suitable references.

Will I have to be credit checked?

For some roles, Yes. Because of the sensitive data we work with at Next we need to credit check all new employees.

I’ve not found the answer to my question

We’re sorry you couldn’t find what you were looking for, but if you’d like to tell us all about your query using the ‘Contact Us’ using the form below, we’ll get back to you as soon as we can with the answers you need.

How do I register for Next Careers?

Simply fill out your details on our registration form and click submit. You’ll get an email confirmation to say we’ve received your form and asking you to confirm your registration.

How do I login to Next Careers?

If you are registered - You’ll need a username (which is usually just your email address) and a password you registered. Also, make sure you’ve clicked on the email link we sent you to confirm your account with us.

 

I didn’t receive an email confirming my account

Don’t worry, you can Contact us using the below form and we'll resend it to you.

 

Can I register for Next Careers with my social media profiles?

No I am afraid not, we are looking to do this in the future though.

Why do I need to login?

By registering and logging in to our secure Next Careers it allows us to identify your unique profile, as well as storing your application details so it’s easier to apply for jobs in the future as well as contact you.

Why do I need to confirm my email address?

To help us get in touch with you quickly and easily about your application we just ask you to confirm that you’ve given us the right email address and that the email address belongs to you.

What happens if I misspell my email address when registering?

Don't worry, you can re-register the correct one the same way.

What do I do if I can’t remember my password?

First, click on the ‘Forgotten Password’ link on the login page. It will ask you to enter your email address and answer your security questions, then you’ll be sent a link to a new password to your email you registered.

How can I personalise my password following a reset?

First login with the password we provided when you registered. Then simply go to ‘My Profile’ and choose the option to ‘Change Password’.

How do I find out more about a job I’m interested in?

You should find all the information you need for each job we list on the Vacancy Details page. But if there’s anything else you need to know you can get in touch through the ‘Contact Us’ form below.

I want to work for Next but can’t find the right role, what should I do?

The best idea is to subscribe to our RSS alerts. That way you’ll be among the first to see the new jobs we advertise – and hopefully find the vacancy you’ve been looking for.

Do you offer trainee or graduate programmes?

Yes, you can apply for our Trainee and Graduate schemes at our Head Office and Warehouses.

How do I apply for a role?

You can use the search function to find any roles that you’re interested in. Then when you’ve found one you’d like to apply for, simply click ‘Apply Now’ and you’ll be taken through it step-by-step application process.

How do I find out about the latest vacancies?

A good way to keep up to date with all our roles is to sign up for our RSS alerts – that way when a role you’re interested in becomes available you’ll get notified straight away. Also, you can simply keep an eye on the website for the latest updates.

How many roles can I apply for?

Feel free to apply for as many roles as you’re interested in – just make sure that you’ve looked carefully at the role requirements and location to make sure it’s suitable for you. However if you fail the online test for a certain role you’ll have to wait 6 months before you can reapply for that position.

Can I apply for roles if I’ve been unsuccessful with a recent application?

If you didn’t pass the online test for a particular role then you’ll have to wait 6 months before you apply again for that role or similar ones. However, feel free to apply for other roles that may be a better match for your skills. 

Can I download the application form?

Unfortunately not, but you can print it by going to 'Manage My Applications' and there you can make any screen grabs of summary and save it should you wish to.

Can I apply over the phone instead of online?

We’re sorry, but the online test is an important part of our recruitment process – partly because it helps make sure all our candidates have the same experience. However, if you feel there’s a genuine reason why you can’t apply online then please contact us using the form below with ‘Reasonable Adjustments’ in the subject line.

Can I apply in writing or email instead of through the website?

We’re sorry, but the online test is an important part of our recruitment process – partly because it helps make sure all our candidates have the same experience. However, if you feel there’s a genuine reason why you can’t apply online then please contact us using the form below with ‘Reasonable Adjustments’ in the subject line.

Why can’t I add my CV or previous experience to my application?

For a lot of roles we advertise we don’t rely on previous experience to help us find the ideal person for the role. What we’re more interested in is enthusiasm, friendliness, a can-do attitude and a willingness to learn – so make sure this really comes across in your application!

How quickly do I have to apply for a role?

On every vacancy listing page on the Next Careers website you should see a closing date. This is the final date that applications can be submitted before we remove the role from the site. Sometimes we extend...

I’ve missed the deadline for my application

You’ll need to contact us using the below as soon as possible to find out whether we can still accept your application.

The website won’t let me apply online

Most people can apply online without any problems. But if you’re really struggling with your online application please email us using the below form and we’ll try and get it fixed for you right away.

I am appying for a Store role and I can't get past the ‘availability screen’ when I’m trying to submit my application?

First, check that your availability is entered using the 24-hour clock format (for example for 8pm, use 20:00). Also, remember that your daily hours can’t start before or go after midnight (00:00) and that you’ll need to be available for 1 hour either side of the advertised shift times.

 

I’ve seen a vacancy online but now it’s disappeared?

Our vacancies will only be visible while that role is still open. To make sure you don’t miss out, keep a close eye on the website and look out for the closing dates on our vacancies.

How do I arrange a Reasonable Adjustment for my interview or assessment?

Reasonable Adjustments are designed to make sure anyone with a disability is not disadvantaged at any stage of the recruitment process. All you need to do is let us know at the beginning of your application that you’ll need a Reasonable Adjustment and our Recruitment Team will help to arrange what’s needed at each stage of the process - Contact Us using the below.

Can I ask for extra time to complete the online test if I have a disability?

If you need extra time on the online applications because of a disability then you should get in touch with our Recruitment Team using the below Contact Us form.

Is there an age limit for joining Next?

There’s no upper age limit for working with us, and we welcome applications from all age groups. However, you’ll need to be old enough to officially leave school in the UK to join us. For information from gov.uk on school leaving age please follow this link.

Do I need to disclose any criminal convictions?

You only need to tell us about any unspent or pending convictions you may have.

What is an unspent conviction?

Please see the gov.uk explanation of an unspent conviction by following this link.

What does the Equal Opportunities part of the application mean?

It helps us make sure that all our candidates are being given the same opportunities. The information is only used for own records and has nothing to do with your application or the person reviewing it.

How regularly are new applications reviewed?

Our Recruitment Team check applications on a daily basis, but due to the high volume the reviewing process can still take a few weeks.

Do you advertise all your vacancies on the Next Careers website?

Yes.

Do you advertise your vacancies anywhere else?

We’ll typically advertise our roles on our Next Careers site.

I’ve worked at Next before, how do I apply to re-join?

Simply follow the application process in the usual way.

Why do you need me to give my referees at the application form stage?

It’s only for our information and you don’t have to provide that information at this stage if you prefer not to – although you will need to give their details if we make you an offer. And, of course, we’ll never contact your referees until we’ve spoken to you about it first.

Can I apply for the Trainee scheme if I don’t graduate until the summer?

We’d recommend applying before your graduate as the whole process can take around 3 to 4 months. Then, if you’re successful, our Recruitment Team will be able to organise a start date that suits you and the business.

How do I apply to become a Trainee Designer/Technologist?

We only recruit for Trainee Designers and Technologists on an ad-hoc basis, so you’ll need to keep an eye on the Next Careers website to see if any opportunities come up. Also, it’s a good idea to subscribe to our RSS alerts so you’ll be one of the first to know when a role becomes available.

I’ve missed the deadline for a stage in my Trainee scheme application

Don’t worry, just contact our Trainee Recruitment Team using the below form to arrange an extension.

Need to get in touch with us? No problem

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