# Teams at NEXT | Explore Career Opportunities by Job Area

> Explore career opportunities across retail, product, contact centres, distribution, tech, finance and more. Find your place at NEXT.

Full page: https://careers.next.co.uk/teams

### What we do
Behind every product, platform and experience at NEXT is a team of passionate people driving us forward. Whatever your skill, whatever your story, there’s a team at NEXT where you’ll unlock your potential.
### Teams Page
### Meet our teams
From our retail to tech teams, distribution to design, see how every role helps shape the future of NEXT.
Select to view a team
Overview
Retail
Retail is where customers meet NEXT. Step into any of our stores and you’ll find energy, variety and opportunity. No two days are the same. It’s fast-paced, full of growth and all about our brilliant collaborative team. From outlets to full-range stores, there’s space for you to make your mark.
### Locations
From city centres to retail parks, our 480+ stores are a staple of the UK high street and local communities. Find the location and atmosphere that fits your life and start making an impact today.
### Shopping Centres
At the heart of bustling centres, our stores are hubs of style, energy, and immersive customer experiences.
### Retail Parks
Spacious, modern, and inspiring destinations showcasing the full breadth of NEXT ranges and brands.
### High Street
Where we started! Be a brand ambassador right in the vibrant heart of your local community.
### Training and Development
Challenging yourself to learn new skills and push your potential is ingrained in our culture. Learning is built into every role! From your first day to Store Management, you'll access hands-on programmes, courses and apprenticeships to build technical, operational, and essential leadership skills. We champion honest feedback and back your growth.
### Career Stories
### Apply
Show us what you can do. Submit your application online and our in-store recruiters will take a first look at your experience and strengths.
### Pre-screening
Let’s talk. If you're successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for.
### In-store Assessment
Show us what you can do. You’ll be invited to an in-store assessment or interview to experience the role first-hand and talk through your experience in more detail. For management roles, this may also include a competency-based interview.
### Offer
If it’s the right match, our in-store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Hear from our people about their amazing career journey and what keeps them thriving in Retail at NEXT.
Retail at NEXT isn't one-size-fits-all. So many different roles and expertise make our teams successful. Dive into some of those sub-teams here.
### Geraldine, Team Member
After struggling to find office work, the Royal National Institute for Deaf People (RNID) arranged an interview for me at NEXT. This turned out to be the best decision I ever made. I got the job and have now been here for 16 years.

I genuinely enjoy working for NEXT; the managers and staff have always been incredibly supportive. I've also been amazed to witness the business's technological advancement and love being in a specialist role within the Lingerie department, where I get to test and try out all the new processes.
### Rizwan, Sales Manager
I have worked for NEXT for over 20 years. I joined as part of the stock team, and then encouraged to step outside of my comfort zone and became a Sales Manager. Proud to be part of a company which invests so deeply in your personal and professional growth. Throughout the years I have developed my character and achieved skills through experience. I feel trusted with decisions I make on a day to day basis, which is why I feel so proud to be part of this team.
### Laura, Store Manager
I started with NEXT ten years ago as my first ever job. Those early years introduced me to so many amazing people who became close friends and I continued working at NEXT part time while in university. 

After graduating, I knew I wanted to take the next step. With a lot of support from my Store Manager, I progressed to Assistant Store Manager and three years after that I became a Store Manager. 

If you’d asked me a decade ago, I would never have imagined leading a large NEXT store as Store Manager. It is the people that make NEXT and the reason I have stayed so long!
### Anthony, Store Manager
I started with NEXT aged 17 as a temporary Team Member, simply covering the fitting room on a Sunday. I needed plenty of encouragement at first, and was fortunate to have some great colleagues and friends working alongside me. I soon realised there was a real chance to grow, and took on many different retail roles including Store Manager. I have worked with so many amazing people, and have nothing but fond memories of all the roles I have held, and am particularly proud to be running one of our largest stores in the heart of Manchester.
### Sub-Teams
Team Member
Join our fast-paced store team! You’ll provide outstanding service and share your passion for our products. We invest in your development from day one and offer flexible working options. Take control of your career and grow with NEXT.
Next Stores
Delivery & Stock Managers
As part of the management team, you’ll champion operational standards and drive efficient stock flow. Play a key role in unlocking sales potential. We back your ambition every step of the way! If you're driven, your journey starts here.
Next Stores
Sales Manager
Ready to inspire a team and make an impact? As a Sales Manager, you’ll lead by example, coaching your team to deliver exceptional service. We’re committed to your growth and offer the flexibility you need. Bring your passion for people!
Next Stores
Assistant Store Managers & Operations Managers
Lead, support, and inspire! Your impact matters here. You’ll build an inclusive, high-performing team alongside the Store Manager, driving daily excellence and delivering outstanding service. We’re committed to your clear path to thrive with NEXT.
Next Stores
Store Manager
This is where your leadership takes centre stage. As a Store Manager, you’ll guide your team to create an atmosphere our customers love, turning commercial vision into a vibrant reality. We are dedicated to your growth. Let's take it on.
Next Stores
Distribution
With 10,000 colleagues, 9 million square feet of space, and 550 vehicles, our teams move a huge 1.5 million items to customers every single day. This is a fast-paced, precise, and proudly customer-focused operation. From maintaining our automation systems to delivering the final mile, join the team that keeps everything flowing to fulfil our customers' needs.
### Locations
Our powerful network spans the UK, with major Warehousing hubs in the heart of Yorkshire and beyond. Find the set-up that fits your life and discover where a logistics career at NEXT can take you.
### West Yorkshire
Our South Elmsall hub is huge! It covers warehousing, transport, recycling, and our key development centre.
### South Yorkshire
Located near Doncaster, this massive site is home to our core Home operation and furniture manufacturing.
### Remote Sites
Our 7 Regional Service Centres are the vital link across the UK, keeping everything moving to our customers.
### Training and Development
At NEXT, we're all about investing in your growth. We offer a range of training and development, from essential safety to vital leadership skills, ensuring you gain the confidence and necessary tools for success. These transferable skills will support your entire career journey, no matter which path you choose, while also helping us meet the evolving needs of the business. It’s about building on success, learning from failure, and going again.
### Apply
Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
### Pre-screening
Let’s talk. If you're successful at this stage we will get in touch to find out more about you!
### Review
At this stage you'll be invited to an on-site interview to talk through your experience in a competency based interview. It is also your chance to ask questions and get to know us.
### Offer
If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
A vast variety of skills. One smooth operation. Explore the teams that keep NEXT orders moving and deliver for our customers every single day.
### Sub-Teams
### Roger, Warehouse Operative, Dearne Valley Boxed
I joined NEXT on a three-month contract, and over 20 years later, I'm still here! What truly kept me was the fast-paced, dynamic environment. The teams here are not just friendly, but supportive and genuinely determined to succeed together. I love being part of a retailer that is constantly moving forward, both in the UK and overseas, and I'm proud of the part I play in that success.
### Pam Lewsley - Deputy Head of Warehousing
I started working at NEXT straight after high school as an agency operative which truly opened up so many career opportunities. Working across numerous areas of the business gave me the skills and confidence to apply for more Senior roles, which eventually led me to my current role. The path for others to follow in my footsteps is definitely here; you just need to be hardworking, self-driven, and have a passion to succeed.
### Jason, CSR Advisor, Next Distribution
My career at NEXT started as a Sales Consultant when I was 16! My career kept evolving and I've had the chance to progress through various roles. I genuinely love working with some amazing charities and organisations in this role to create a positive social impact on the areas local to our sites. The ability to move from Retail to Warehousing and now into HR has kept everything fresh, which is key to keeping me motivated and driven at work!
Operatives
You'll be the one picking, packing, and preparing orders with speed and care, always putting the customer first. You'll work with smart systems, learn new skills, and keep quality high in a supportive, fast-paced environment.
Operatives
Transport
Be the vital link between our warehouses, distribution centres, stores, and customers. You'll drive safely, plan smart routes, and work as a team to ensure every customer order arrives exactly as promised.
Transport
Manufacturing
These teams are all about crafting home favourites, from sofas to foot stools. They use practical skills and modern tools to build great products with precision and pride, ensuring quality goes into every piece.
Manufactoring
Quality Control
You'll maintain exceptional quality standards on a massive scale. You inspect stock, check dimensions, escalate issues, and prepare products from all our Brand partners to ensure the quality our customers expect.
Quality Control
Loss Prevention
This team keeps our people, products, and sites safe. They detect risks, deter potential dishonesty, respond to incidents, and support secure and efficient operations so the rest of the business can thrive.
People
Hear from our people about their career journeys in Distribution at NEXT.
### Career Stories
Product
This is where ideas become incredible collections. Designers, Buyers, Merchandisers, and Technologists collaborate to create products our customers love. You'll spot global trends, strategically balance our range plans and meticulously test quality so every season feels fresh, inspiring and exceptional.
### Locations
Create and collaborate across our core product hubs. Our offices put you close to design studios, showrooms and partners, making innovation part of your daily routine.
### Leicester
Work from our main Enderby **Head Office** campus, the core hub for Buying, Merchandising, and Design.
### London
Be at the centre of the fashion world, meeting suppliers and spotting the next big trends.
### Market Harborough
Join our newest teams managing new brands, new trends and plenty of opportunities.
### Training and Development
Learn from industry experts and our best-in-class Early Careers scheme. You'll build commercial skills, trend insight and product craft. Our in-house L&D offers training in leadership and presenting. We back your growth!
### Apply
Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
### Inform
Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
### Review
If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency based interview. It is also your chance to ask questions and get to know us.
### Offer
If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Different crafts, shared ambition. We create, plan, trade, and perfect our ranges to keep NEXT ahead of every curve.
### Sub-Teams
### Callum, Merchandiser, The Set
NEXT is all about trying something, and if it works, we go all in – there's no middle ground. With The Set, we threw everything at it, and it paid off rapidly. We hit our first sales target of 100k in a week much faster than expected, and then immediately faced the next challenge of half a million. It’s exciting how quickly we go from zero to a thousand. This agility and commitment to seizing opportunities is a core part of what NEXT is about and how we’ve grown so fast.
### Lucy, Assistant Buyer, Boys Jerseys
It's really important that we have a collaborative process so we can all fight for the product. We've all got the same vision to build a range that's as good as we can, so sometimes when we have those disagreements, we have to remember we are building one range together; we've got the same interest. It's in our best interest to make the best range we can, but we couldn't do it without all of the teams, not just buying and merch.
### Antonia, Trainee Fabric Technologist, Womenswear
My apprenticeship is more focused on the technical side, covering both fabric and garment. My university background was heavily textiles-focused, so I didn't have much garment experience. This course looks at the whole process, from fabric to garment and manufacturing. This helps me understand the supplier and my team better, and makes me more versatile. It's a bit of a shock going back to assignments, but it’s been good to have something to work towards alongside my job, and to have on my CV for my history.
Merchandiser
Turn data into powerful decisions. You forecast demand, manage stock and strategically shape ranges with Buyers and Designers. You ensure the right product hits the customer quickly, maximising sales and growth.
Merchandiser
Buyer
Own the product story from concept to shelf. You build on-trend ranges, negotiate smart deals with suppliers and keep value and quality front-of-mind. It’s about spotting the next big trend.
Buyer
Technologist
Make quality visible on a massive scale. You test fit and performance, set strict standards and help suppliers meet them. This ensures every piece is well-made, living up to our customers’ expectations.
Design & Technology
Designer
Focus on trend-led design, pushing the boundaries to create pieces that feel modern and considered. You create the seasonal strategy from trend forecasting to final samples, collaborating to wow customers.
Design & Technology
Product Operations
This is the engine room! You support our product teams, NEXT and Total Platform Partners, with data, planning and process improvement. From managing markdowns to launching Sales, you keep the flow efficient.
Product Operations
Hear from our people in Product at NEXT and how they shape the ranges and forecast trends.
### Career Stories
Finance
Finance is where we turn ambition into action. This team protects value, funds growth, and gives leaders timely insight. From reporting to managing risk, your work keeps decisions sharp, ensuring the business stays on course and ready to take on the next big challenge.
### Locations
Join our finance communities in our main offices and key sites. You'll work close to the teams you support and see the immediate impact of your insight and analysis every day.
### Leicester
Work from our **Head Office** campus, the main hub for leadership and core finance teams.
### Elmsall
Support our massive distribution operations and see the impact of your analysis on logistics.
### Doncaster
Shape the way our distribution operations are run and how we analyse to grow the brand.
### Training and Development
We back your success! Get study support for AAT, ACCA, or CIMA, plus mentoring and team rotations. Learn new systems, sharpen stakeholder skills, and map your route from analyst to leader. This investment helps you own your work and grow your career.
### Apply
Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
### Inform
Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
### Review
If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency based interview. It is also your chance to ask questions and get to know us.
### Offer
If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
### Theresa, Financial Controller, Payment & Operations
I took the less traditional route and went straight into work, training as an accountant while I was working. I then started to find my way into finance operations and I worked in lots of different businesses but I had never worked in retail before. I'd always been a customer of NEXT and thought it was a great brand. Seeing such a high performing business, and being in retail, it felt like a good fit for me.
### Jenny Bowman, Cash Operations Manager
I started working for NEXT 12 years ago, and I've done 5 different roles since being here. The best thing about working for NEXT - apart from the restaurant, the free parking, and the onsite nursery at Head Office (which are all very good) - what I like is that Finance is massive. We have 250+ roles so there is always somewhere to go in your career.
### James, Imports Manager
One of the things I love about my role is the people you meet - not just within NEXT but from all over the world. We have different suppliers and partners across the world who we connect with and I love that. People look to you to make the right decisions for the business, and that opportunity and that exposure is very difficult to find anywhere.
From day-to-day control to long-term change, discover where your skills fit and how you can help push the boundaries.
### Sub-Teams
Operations
These are the people who run the numbers that run the business. They close periods, manage cash, and keep our financial controls strong, ensuring integrity is at the core of everything we do.
Operations
Commercial
You’ll partner with teams across the business to plan, budget, and trade. Use sharp analysis to guide smart choices and drive better results. It's about collaboration and making a real impact.
Commerical
Group
Work on essential consolidation, tax, and treasury. This team supports senior leaders with clear, actionable insight for the whole organisation, helping NEXT evolve and expand on a global scale.
Commerical
Legal & Compliance
Help us keep it real and do the right thing. This team keeps policies current and ensures risks are clearly understood across all markets and channels. They are essential for driving growth safely.
Legal & Compliance
Transformation
This team focuses on improving systems and processes for the future! They deliver key change projects that save time, reduce waste and lift accuracy. It’s all about working smart and pushing boundaries.
Transformation
Hear from our people about their career journey and what they're proud of at NEXT.
### Career Stories
Tech
We are a global tech innovator and a software house inside a retailer. Our platforms power online journeys, store systems, and automated warehouses. Be part of a team that owns end-to-end delivery, shipping often, owning outcomes and keeping our customers moving.
### Locations
Join a community of over 1,800 team members across the UK and globally. Our Tech roles are based in main hubs (Leicester/Yorkshire), nearshore (Poznan, Poland), and offshore (Colombo, Sri Lanka).
### Leicestershire
Our Enderby **Head Office** campus is the main hub, putting you close to leadership and core product teams.
### Yorkshire
Join our key tech community focused on optimising and running our world-class distribution network.
### Sri Lanka
Be part of our skilled offshore teams, collaborating globally to deliver innovative software solutions.
### Training and Development
Grow through conferences, certifications and hackathons. Learn modern stacks, pair with experts, and progress into architecture, engineering leadership or specialist roles. We're committed to investing in your technical edge!
### Apply
Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
### Inform
Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
### Review
This is a 2 stage interview process including a technical interview, followed by a competency based interview with a task.
### Offer
If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Innovate, Deliver, Secure. Define your future in Tech by choosing the craft that fits your strengths and helps us push boundaries.
### Sub-Teams
### Farhat, Network Engineer, Technology
I joined NEXT as temporary agency staff in 2010. I joined security. I was jobless for about six to eight months after leaving the army because of the credit crunch. I had to broaden my search criteria and finally NEXT offered me a job. I knew there were plenty of people that progressed through the ranks, so I thought it was an ideal opportunity for me. If I get the right qualifications and speak to the right people, I can progress. Here I am, 14 years later.
### Fizza, Lead Developer, Technology
My journey from developer to lead developer at NEXT has been a collective effort. I started as a developer, having to sacrifice my previous senior designation from Pakistan to settle into a new environment. But I've learned that you need to be positive and work hard. Everyone has helped me along the way, guiding me on new projects and learning opportunities. The supportive environment at NEXT, combined with my hard work, has truly allowed me to grow into my leadership role, and I’m proud of what I’ve achieved here.
### Mobeen, Workspace Team
I've started a new role in the workspace team, looking after all devices and managing cloud applications. Prior to that, I was in security remediation. I've been in this new role for about six months, learning a lot and developing new skills. That's what NEXT is really good for; if you have the right conversations, the support is there. You have to push yourself to the deep end and put yourself out there, but it’s fantastic to see different sides of NEXT and gain more exposure.
Customer
This tech powers the entire customer journey! From optimising online shopping and ensuring stock availability, to smooth warehouse delivery and best-in-class in-store service.
Customer Service
Data & Support
Keep our vital systems running and turn massive amounts of data into sharp insight. From service reliability to smart analytics, your work helps every team in the business move faster.
Data & Support
Internal Infrastructure
Design secure networks, modern cloud platforms, and end-user services. This team ensures all colleagues have the reliable tools and uptime they need to do their best work every day.
Design & Technology
Total Platform
Build the cutting-edge technology that powers our partner brands. You’ll work on payments, logistics and content at a real global scale, helping NEXT evolve as a major platform.
Design & Technology
Hear from our people about their career journey and how they solve problems in Tech at NEXT.
### Career Stories
Business Operations
Business Operations connects people, product and process. These teams make everyday work easier for stores, warehouses and offices so customers get a seamless experience.
### Locations
Opportunities span stores, UK offices and global teams. Find a role close to home or one that opens new horizons.
### Instore
Work across our 400+ stores! You'll be key to supporting our retail teams and delivering a great customer experience.
### UK
Join our core UK hubs from **Head Office** to logistics to influence major operations and push boundaries.
### Globally
Be part of a dynamic brand with a global reach, supporting 8M+ customers and shaping our international growth.
### Training and Development
At NEXT, **L&D** is about investing in you to help you grow from the ground up. We offer structured inductions, on-demand resources and management courses. You'll build core skills in project delivery, communication and stakeholder management. Access leadership pathways and specific training in areas like marketing, people or site operations. We're always backing the talent we have now for your future success.
### Apply
Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
### Inform
Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
### Review
If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency based interview. It is also your chance to ask questions and get to know us.
### Offer
If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
From Creative to People to Support, each team plays a part in smooth delivery.
### Sub-Teams
### Danny, Senior Loss Prevention Manager, Warehousing
"For me personally, the business has massively invested in me. I've been put on several courses where they even give me letters after my name, which I never thought would ever be a thing. But I've done several courses and it's fantastic that the business invests in its team like it does. We find that some people who join us with very little security experience are actually some of our better officers. And that's just all down to attitude."
### Lionel, HR Director
With the wellbeing provision that we have - it's still not perfect, but we have made enormous progress and if there's one area of employment that has changed most significantly during my time at NEXT then it's the approach to wellbeing. It’s positive that people are more open about it and feel they can talk about it more. In so many ways, people need to be able to be their best selves in order to do their best work, so it’s fundamental that people’s wellbeing is looked after.
### Andrew, the Head of HR for Retail & Chair of Pride at NEXT
You need to feel able to be your authentic self at work. For me, having that ability in work is why visibility of the LGBTQ+ community is important. It's absolutely critical that our commitment to Pride is reflected in our policies for employees. One of the early things we did was to create a transition at work policy for trans employees. It was driven by the community engaging with the network to communicate what they needed, and us working with Stonewall, our partner, to create that policy. I’ve never felt as included as I feel here, because I see that representation.
### Brain, Regional L&D Partner
I joined back in 2002 totally by accident as a Christmas temp. I very quickly became a sales supervisor, then a sales manager, and then a store manager. I decided there was an opportunity in the Learning and Development department, so I went there for two years. I came back to store and felt refreshed. A couple of years later, I went to distribution, which was a totally different mindset, before coming back to a store manager role. What a journey, eh!
People
The People teams recruit, develop, and support all our colleagues. They keep wellbeing, safety, and inclusion front-of-mind, ensuring everyone can be themselves and succeed in a respectful environment.
People
Support
These teams plan, schedule, and improve all site services. They keep our spaces safe, clean, and ready for great work every day. They make an impact by ensuring everyone has a great place to be.
Support
Hear from our people about their career journeys in Business & Operations at NEXT.
### Career Stories
Contact Centres
Our contact centres deliver five star service through calls, chats and messages. We handle over ten million contacts a year and solve problems with clarity, care and speed.
### Locations
Join friendly, well equipped centres with strong training and clear routes to progress.
### Radar Road
Our new, best-in-class Leicester site offers support, a vibrant atmosphere, restaurant, and free parking for your NEXT journey.
### Doncaster
Our Doncaster site supports our vast customer base and stores, promoting collaboration and growth to deliver best-in-class service.
### Leicester
Our Head Office campus in Enderby is a vibrant community for over 3,000 people. Amenities include restaurants, a nursery, and free parking.
### Learning & Development
At NEXT Online, **L&D** is about investing in *you*, not just ticking a box. We use structured inductions and on-demand resources to make sure you're set up to succeed every day. Plus, our Management Development Programme is designed to prepare you for future leadership roles, we're backing the talent we have now!
### Apply
Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
### Pre-screening
Let’s talk. If you're successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for.
### Review
Show us what you can do. At this stage, you’ll be invited to take part in an on-site assessment centre or an alternative recruitment process, depending on the role. This may include competency-based interviews and role-specific assessments.
### Offer
If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Find your fit, from customer service advisors to specialist experts.
### Sub-Teams
### Prim, Head of Home Customer Service and Total Platform Customer Care
"I am so lucky to be working with so many amazing people and for lack of a better phrase, NEXT is almost a bit of a melting pot. We've got so many people from diverse communities and backgrounds, and it's just so nice to belong in an environment like that. That's fantastic, and whilst I've had the opportunity to progress within the business, one thing that keeps me going is the fact that I'm able to do the same for my team."
### Sarah-Louise, Head of Complaint Resolution
My role covers every kind of complaint that has come from the customer, so it's a vast area. It's my team's job to get all the facts and information available, and then to do everything they can to get a resolution for the customer. I've stayed at NEXT for 33 years because I can still learn all the time, and there are still opportunities to explore within the business. I've had a lot of support in my career and for me it's the people I work with everyday who made me think 'maybe I could do more'.
### Katie, Head of Online, Home and Retail Escalated Complaints
18 years ago I started off on the phone as an advisor, just working Saturdays. A lot of what I do now is similar, but in terms of technology we have progressed so much since then. In escalations things are changing constantly, you have to keep up with everything that’s happening so that you’re in a better position to be able to resolve things for customers, so you become very aware of the wider business. It can be really challenging but the satisfaction you get from resolving a complaint feels really good, and customers really appreciate it.
Customer Service
Our Customer Service teams are the pulse of everything we do, helping millions of customers every day. They are essential in turning challenges into positive experiences, upholding our commitment to always think of the customer. This team does more than just provide answers; they build trust, solve problems, and deliver best-in-class service with energy, care, and professionalism.
Customer Service
Customer Service Managers
Our Customer Service Managers are all about lifting the team and driving performance. They coach advisors and manage the workflow, while building a high-energy, supportive culture. They’re here to help colleagues grow their skills, take on new challenges, and reach their full potential at NEXT.
Customer Service
Support Teams
Our Credit, Collections, and Fraud teams use analysis to protect customers and the business. They take on tough financial and fraud cases, always with empathy and professionalism. They own every situation, ensuring fair and compassionate support. Our Escalations Team does the same, making sure every customer feels valued and listened to.
Customer Service
International Teams
Our International Online Team is vital to NEXT's rapid global success. They deliver exceptional service to customers across over 130 countries. You'll join a vibrant, multicultural team with speakers of Mandarin, German, and many more, all working together to shape the future of NEXT’s global customer experience from our UK site.
Customer Service
Business Systems
Our Online Business Systems team are the ones future-proofing our tech. They project manage the end-to-end delivery of all Online Platform enhancements, making sure our customer-facing technology is always next-level. They handle the rigorous testing and jump in for critical support, ensuring a seamless, cutting-edge experience across every system.
Customer Service
Hear from our people about their career journeys in Contact Centres at NEXT.
### Career Stories
Digital & Marketing
The Digital & Marketing team brings creativity, technology, and insight together. From bold campaigns and boundary-pushing design to product innovation, digital evolution, and vital data support, these teams shape seamless experiences and drive the business forward.
### Locations
Opportunities span across our UK offices and global teams. Find a role close to home or one that starts a new adventure.
### Leicester
Join our Head Office campus, the core of NEXT's operations and the hub for driving major business change.
### UK: London
Be a part of our dynamic offices, focusing on innovation and collaboration within a fast-paced environment.
### Manchester
Work in a creative and energetic northern hub, contributing to our ambitious growth and helping us push boundaries.
### Training and Development
At NEXT, Learning & Development is about investing in you to help you grow from the ground up. We offer structured inductions, on-demand resources, and management courses. You'll build core skills in project delivery, communication, and stakeholder management. Access leadership pathways and specific training in areas like marketing, people, or site operations. We're always backing the talent we have now for your future success.
### Apply
Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
### Inform
Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
### Review
If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency based interview. It is also your chance to ask questions and get to know us.
### Offer
If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
From Creative to People to Support, each team plays a part in smooth delivery.
### Sub-Teams
### Jack, Digital Designer, E-commerce
I've got a fantastic team. My manager is essentially like my best mate. I feel as if I fell straight on my feet. I couldn't really ask to have landed anywhere better. A big factor of this role is coding and building into sites, something I didn't necessarily know. I was so concerned to begin with, but the team literally took me on board and taught me everything they know. Now I'm completely up to scratch and do it myself.
### Kate, Data Operations Manager, Branded Division
No two days are the same at NEXT and I think you can have a plan, but then often something comes along which throws you off, so you’ve got to be adaptable and you’ve got to be willing to change. It’s so fast paced - always changing, always striving for more - so you have got to have that flexibility and adaptability and I think that’s what will stand you in good stead for any role at NEXT.
### Grace, Marketing Executive, Paid Media
What pulled me towards NEXT was the fashion side and the opportunities - the fact that it was so wide and I didn't know exactly what I was looking for, so I thought to start with that big opportunity and go from there. I think the challenge of growing the channel has been really interesting to me. Because our channel was in its infancy when I first started, I have so much knowledge because I've grown with the channel, and I got to build the processes rather than slotting into existing ones.
Marketing
These teams turn great ideas into campaigns! They coordinate channels and partners to make sure our products reach customers clearly and make a real impact. They're crucial for business growth.
Marketing
Creative
The Creative team designs assets and writes copy that breathes life into our brands across every format and screen. They push boundaries to make sure our products look incredible and grab the customer's attention.
Creative
Product Designer
Our Product Designers constantly look for new opportunities to reinvent the brand. They focus on innovative ways to improve products and processes to enhance the customer experience.
Design & Technology
Digital
The Digital teams are focused on our global technology infrastructure. They are always learning and looking for new ventures and skills, driving the business forward as they learn to evolve.
Digital
Data & Support
These teams manage critical business information and ensure seamless operations. They plan, schedule, and improve site services, making an impact by ensuring everyone has a great place to be.
Data & Support
Hear from our people about their career journeys in Digital & Marketing at NEXT.
### Career Stories
### Are you ready to take it on?
*Challenges. Opportunities. The future. Let’s take it on at NEXT.*