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Home of Exceptional Customer Service

We’ve got a remarkable reputation for service, with customers all over the world finding the help and support they need every day, around the clock.

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Making a Difference

We provide exceptional service to more than two million account holders, over 500 stores and 72 countries around the world

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We’re Passionate About People

When we find positive, energetic and dedicated people who can make our great team even better, we do all we can to keep them happy and rewarded.

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At our two call centres in Leicester and our third in Doncaster, you’ll find a happy, hardworking team who take great pride in providing exceptional service.

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It’s a fun, energetic and diverse environment where we celebrate and reward people with outstanding customer service skills and experience.

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And as well as great benefits and incentives, you’ll also find all the on-the-job training and support you need to build a successful career at Next.

Latest Vacancies

Customer Service Advisor - Hybrid Working

Leicester - Evington

£9.26 p/h Various hours

More info

Home Department Administrator

Leicester - Enderby

Circa £8.91 p/h 36.0 hours p/w

More info

HR Business Partner

Leicester - Enderby

Competitive 36.0 hours p/w

More info

Our People

Benefits & Rewards

Here are just a few ways we reward and celebrate the brilliant people in our Call Centre Teams.

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Bonus Schemes

Earn extra rewards in your pay

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Staff Discount

Save up to 25% on all kinds of Next products

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Staff Shop

Save even more at our exclusive staff shops

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Subsidised Canteen

Delicious, great value food on site

Call Centre Benefits
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Meeting our customer demands

Because our Customer Service Teams take calls from all over the world, we need to be there for our customers 24 hours a day, 7 days a week.

That’s why, as well as two call centres in the heart of the East Midlands, we’ve recently opened another building in Yorkshire – providing even more expert help for our customers.

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Growing the team

There are so many different roles in our Customer Service Teams, so the application process can vary. But the main thing you need to know is that we’re looking for people with the skills, experience and personality to make our already excellent customer service even better!

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Opportunity to progress

To help you make a great start to your new job, we’ll give you a full induction that helps you find out all you need to know about working with us.

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Ready to take the Next step?
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