Quick Search

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How We Recruit

There are lots of different and exciting roles in our Customer Service Teams, and applying for each one can be slightly different. Generally though, this is how it works.

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Online Application

You can search for a role you like the look of and apply for it right here on this website. We may ask you to do a short psychometric test to see if you’ve got the right kind of personality to suit a particular role. Then we’ll get in touch within 24 hours, passing on your details to our Recruitment Team if you’ve been successful.

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Telephone Screening

Next, we’ll arrange for you to have a quick chat with someone from the Recruitment Team to talk about your application, including a more detailed conversation about your skills and experience. A telephone screening will usually last around 10 to 15 minutes.

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In-Depth Analysis

For most of our Customer Service roles we’ll invite you to an assessment centre or work trial. These can last between 2 and 3 hours and you’ll spend that time being practically assessed in a way that’s relevant to the role you’ll be doing. If you’ve applied for a management role we’ll invite you for an interview and to take part in a group assessment. We’ll then get in touch within two days to let you know how you got on.

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Job Offer

Congratulations, you made it! If you get to this point it means you’ve shown us all the skills and experience needed for the role and we want to offer you the job. Then we’ll simply send you your employment contract and confirm your start date.

Ready to take the Next step?