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Training & Development

To help you make a great start to your new job, we’ll give you a full induction that helps you find out all you need to know about working with us.

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When you join our team you’ll get all the training and support you need to feel happy and in control with your new job.

 You’ll receive extensive training on all our computer and phone systems so that you’ll feel confident and comfortable when it comes to actually speaking to customers. We’ll also pay you throughout your whole training period and offer flexible evening, weekend or daytime training sessions to fit easily into your schedule.

Once you’ve settled in there are two more levels of training for you to go through, each one helping you develop a complete understanding of how to give outstanding customer service.

 And because we keep an eye out for exceptional talent, you may well find yourself being offered the chance to train for more senior roles.


Our People

A profile image of next employee Kitty.
A profile image of next employee Sarah.
A profile image of next employee Kalibe.


International Language Advisor

With a keen interest in international customer service Kitty found us through one of our popular recruitment events. She’s been with us ever since, combining her remarkable language skills with our many training opportunities to deliver great support for our international customers.


Team Manager

Sarah’s been with us for what she describes as ‘13 fantastic years’. She’s seen the company grow and evolve, and thanks to the many training opportunities we offered she has now worked her way up to her current role, Customer Service Team Manager.


Senior Projects Analyst

Kalbe joined us more than 16 years ago, working in everything from Customer Services and Management Information to Business Systems. He thrives on the fast-paced, problem-solving nature of his role, using the knowledge and skills he’s gained at Next to help him find great customer solutions.

Ready to take the Next step?

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