Customer Service Advisor - Japanese

Rate of pay: £14.23 per hour*

*Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

Shift pattern: Monday to Friday 6am to 2pm (36 hours per week)

Training: 5 weeks, Monday to Friday 8am to 4pm.

Location: Onsite, based at Radar Road, Leicester with the opportunity to apply to work from home, in line with our working from home policy after a minimum of 6-9 months service (eligibility criteria applies).

The role:

Our international team is going through phenomenal growth, we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.

NEXT is rapidly enhancing its global footprint, with increasing brand recognition and momentum worldwide. We have established a strong partnership with Nordstrom, a premier multi-channel retailer in the US, and are preparing to open up to 10 NEXT-branded stores in key Indian cities, including Bengaluru, Delhi, and Mumbai.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.

What you’ll take on:

• Deliver exceptional service via inbound/outbound calls, emails, and chats

• Resolve account issues and track missing parcels, always prioritising the customer

• Use strong communication skills to build trust and connect with customers

• Apply attention to detail and problem-solving to recommend effective solutions
• No sales targets—focus solely on providing outstanding service
  Success measured by customer satisfaction and quality of interactions

We’re excited to introduce Japanese as a new language offering to our contact centre! To start, while we’re getting everything set up, you'll be assisting English speaking contacts.

What you'll bring:

• Fluent in both written and spoken English and Japanese
• Prior customer service experience, ideally in a contact centre or customer-facing role
• Strong literacy and numeracy skills, thriving in fast-paced environments
• Enthusiastic and empathetic approach to resolving customer concerns
• Ability to build rapport and maintain a resilient, positive attitude
• Join NEXT and make a difference in customers' lives while advancing your career!

What’s NEXT:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

Benefits

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Sharesave scheme
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more


Conditions apply to all benefits. These benefits are discretionary and subject to change.


​We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.