Department Manager - Victoria's Secret, Southampton

As a Department Manager at Victoria’s Secret, you’ll be at the heart of your store — guiding your team, inspiring excellence, and creating unforgettable experiences for every customer, every day.

What’s in (your) store for you…

• Customer Experience - Share your love of our products and deliver exceptional experiences – from helping customers find the perfect fit to making every purchase seamless and memorable
• Lead by example - You’ll bring energy and purpose, setting the tone for your team. You’ll make sure every shift runs smoothly, brand standards are upheld, and every customer receives a personalised, memorable experience
• Store targets - you’ll support the wider management team to achieve key KPIs across the store, focusing on sales growth, profitability, and delivering results that make a real impact
• Store Standards - Keep your store running flawlessly, from stock replenishment and deliveries to loss prevention and health & safety, you’ll make sure everything is in place for a smooth, safe, and inspiring environment
• An eye for visuals - our brand visual standards are high (of course), but our Visual Team can support you and your team in understanding and delivering them with pride
• Listen, share & shape - Your ideas matter. You’ll create space for your team to share their perspectives and collaborate with partners across the business to help us evolve and grow
• Store Operations - take ownership of daily operations, from opening and closing to key holder duties, keeping the store running efficiently and safely
• Executing the new - you’ll support with new product launches, floor set moves, and audits across the store, making sure you and all team members are trained, confident, and ready to deliver the VS experience every time

About you…

• You have retail management experience in fast-paced stores and a proven track record of exceeding sales targets and KPIs
• You have a passion for retail - You have a passion for all things retail, whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do
• You always think about the customer - You’re excited to grow your skills and product knowledge, and you take every opportunity to enhance the customer experience
• You lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create
• You can build strong relationships - You build genuine relationships with customers, with your team, and with partners across the business
• You collaborate with purpose - You collaborate with intention, motivating your team to bring the brand to life every day
• You’re a team Player - You are flexible, supportive, and contribute to a positive working environment for all team members
• You think fast is fun - You thrive in a fast-paced environment, embracing change with enthusiasm, multitasking with ease, and collaborating to get things done

Benefits