Operations Leader

A great opportunity to join our nights team at our Hemel Hempstead Warehouse.

Pay: £15.78ph + 11% London Weighting and applicable shift premiums.

Shift available: Wed/Thur-Sat 2000-0800.

The role:

As an Operations Leader, you are the heartbeat of our daily warehouse activity. You’ll be the person who turns high level plans into reality by clarifying tasks, motivating the team, and acting as the first point of contact for any queries on the floor. You’ll make a difference by ensuring our fast paced environment remains organised, safe, and efficient, ensuring every parcel gets to where it needs to go.

To help you hit the ground running, NEXT provides a comprehensive induction and ongoing support from our management team to ensure you feel confident leading your department.

What you’ll take on:

Your day to day will be varied and active, focusing on both people and performance:

• Leading the Shift: Conduct pre-shift briefs and end of shift handovers to ensure everyone knows exactly what is expected.
• Driving Performance: Monitor KPIs like UPH (Units Per Hour) and CPU (Cost Per Unit) to achieve our target of 97% OTIF (On Time In Full).
• People Management: Support your team through weekly performance discussions, Return to Work interviews, and managing absence or disciplinary matters fairly and consistently.
• Operational Control: Update daily planners and target monitors throughout the shift, accounting for all hours worked in your area.
• Safety First: Maintain a safe environment by conducting daily floorwalks, safety observations, and leading accident investigations when necessary.
• Staying Connected: Use tools like Yapster and internal chat to provide real time updates and resolve issues as they arise.

What you’ll bring:

We are looking for a grounded leader who can stay calm when things get busy. To succeed in this role, you’ll need:

• Supervisory Experience: A background in leading teams, ideally within a distribution or warehouse environment.
• Communication Skills: The ability to explain tasks clearly to your team and write concise reports.
• An Analytical Mindset: You should be comfortable with numbers and able to interpret performance data to improve results.
• Resilience: A flexible approach to work and the ability to lead by example under pressure.
• Practical Skills: You must be computer literate, hold a valid driving licence, and have a proven track record of solving day to day operational problems.

Benefits