You know Next, but did you know we're a FTSE-100 retail company employing over 44,000 people across the Next group. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 450 stores, plus the Next Online and it's now possible to buy on-line from over 80 countries around the world! So we've gone global!
PQC Operations Leader
- Job ID
- Job ID 77285
- Team
- Team Distribution
- Location
- Location Pontefract
- Contract Type
- Contract Type Perm
- Job Schedule
- Job Schedule Full time
- Salary
- Salary 15.78 per hour
- Posting Date
- Posting Date 22/09/2026
- Apply Before
- Apply Before 29/09/2026
Summary
Shift pattern:
Monday, 13:30 - 22:00, Tuesday - Friday, 13:45 - 22:00
The Role
Step into an Operational Leadership position managing daily Product Quality & Compliance (PQC) activities across our warehouse operation. We are looking for an established leader to drive team performance, ensure stock accuracy, and maintain quality and compliance standards.. You will work closely with the Assistant Site Manager to ensure all PQC processes are delivered consistently.
What You'll Take On
- Oversee daily PQC operations, actively allocating resources across Quality Assurance and Faulty Returns to meet operational demand.
- Conduct pre-shift briefs and handovers.
- Manage formal people responsibilities, including conducting investigations, issuing disciplinary warnings up to a Final Written Warning, and managing performance/absence triggers.
- Identify development needs and provide coaching to improve performance and overall team capability.
- Drive a “right first time” approach by reviewing error reporting and audit outputs to implement continuous process improvements.
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Champion workplace safety by conducting daily floorwalks, safety observations, and leading accident and incident investigations.
What You'll Bring
- Proven experience leading teams in a fast-paced operational environment.
- A strong understanding of warehouse operations, ideally within quality, returns, or compliance functions.
- Excellent organizational and problem-solving skills, paired with the ability to act on performance insights.
- A confident communicator, providing updates and who drives collaboration using internal platforms like Yapster and Google Chat.
Benefits
- Sharesave scheme
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Generous bonus scheme for many roles
- Restaurants with great food at amazing prices
- Access to fantastic discounts at our Staff Shops
- Free on-site parking
- 10% off most partner brands & up to 15% off Branded Beauty
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Support Networks - Access to Network Groups to empower and celebrate each other
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.
What's Next?
Apply
Pre-screening
Review
Offer
Team Overview
With 10,000 colleagues, 9 million square feet of space, and 550 vehicles, our teams move a huge 1.5 million items to customers every single day. This is a fast-paced, precise, and proudly customer-focused operation. From maintaining our automation systems to delivering the final mile, join the team that keeps everything flowing to fulfil our customers' needs.
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Our brands
You’ve probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today’s retail world.
