You know Next, but did you know we're a FTSE-100 retail company employing over 44,000 people across the Next group. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 450 stores, plus the Next Online and it's now possible to buy on-line from over 80 countries around the world! So we've gone global!
Faulty Returns Operative
- Job ID
- Job ID 77451
- Team
- Team Tech
- Location
- Location Doncaster
- Contract Type
- Contract Type Perm
- Job Schedule
- Job Schedule Full time
- Salary
- Salary 13.50 per hour
- Posting Date
- Posting Date 17/09/2026
- Apply Before
- Apply Before 24/09/2026
Summary
Shift pattern:
Week 1: Wednesday - Saturday, 06:00 - 18:00
Week 2: Thursday - Saturday, 06:00 - 18:00
Please be aware that this role may require travel to our South Elmsall and Dearne Valley warehouses
The role:
Situated in the receiving warehouse you will represent the interests of the processes within the warehouse and the product care of items. You will ensure that due care and attention is given to the detailed task of inspection whilst also servicing the needs of a production based warehouse.
What you’ll take on:
- Quality check stock thoroughly and ensure if it is fit for purpose and have been recorded correctly, if not you will be required to report errors
- Process damaged, used and faulty products with the focus on recovery aspect
- Ensure fraudulent items have been logged on the system and raising this to the fraud team so they can investigate further
- Ensure that due care and attention is given to the detailed task of inspection and repacking of product
- Responsible for communicating any poor product care handling, packaging and unsolved problems to the site
- Conduct audits identifying areas where improvements can be made processes/product care
- Maintain the departmental paperwork on a day to day basis, in respect of accuracy of information, reporting and filing
What you’ll bring:
- Be able to make objective decisions based on the information/facts given
- Have a high level of attention to detail in all functions of the role
- Able to work as part of a team or own initiative
- Communicate at all levels gaining respect and credibility
- Excellent understanding of Google Suite
- Flexible towards working hours and willing to work additional hours
- Punctual and reliable
Benefits
- Sharesave scheme
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Generous bonus scheme for many roles
- Restaurants with great food at amazing prices
- Access to fantastic discounts at our Staff Shops
- Free on-site parking
- 10% off most partner brands & up to 15% off Branded Beauty
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Support Networks - Access to Network Groups to empower and celebrate each other
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.
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Team Overview
We are a global tech innovator and a software house inside a retailer. Our platforms power online journeys, store systems, and automated warehouses. Be part of a team that owns end-to-end delivery, shipping often, owning outcomes and keeping our customers moving.
Our brands
You’ve probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today’s retail world.
