Think you know NEXT? We’re much more than your favourite High Street store. We’re a global FTSE-100 brand powered by a team of 44,000+ people across 80 countries. We believe that true progress comes from the initiative of the many, not just the guidance of a few. That’s why we give everyone the room to take decisions, challenge the status quo, and push boundaries every single day. Because here, everybody makes a difference and we do it all by being open, honest, and decent with one another. Whatever your ambition. Let's take it on.
Faulty Returns Operative
- Job ID
- Job ID 78072
- Team
- Team Distribution
- Location
- Location Pontefract
- Salary
- Salary competitive
- Posting Date
- Posting Date 02/11/2026
- Apply Before
- Apply Before 09/11/2026
Summary
Based at our E3 Warehouse, South Elmsall.
Pay: £13.50ph
Shift pattern:
Week 1: Sunday - Tuesday 0600-1800
Week 2: Sunday - Wednesday 06:00 - 18:00
The role:
Situated in the receiving warehouse you will represent the interests of the processes within the warehouse and the product care of items. You will ensure that due care and attention is given to the detailed task of inspection whilst also servicing the needs of a production based warehouse.
What you’ll take on:
- Quality check stock thoroughly and ensure if it is fit for purpose and have been recorded correctly, if not you will be required to report errors
- Process damaged, used and faulty products with the focus on recovery aspect
- Ensure fraudulent items have been logged on the system and raising this to the fraud team so they can investigate further
- Ensure that due care and attention is given to the detailed task of inspection and repacking of product
- Responsible for communicating any poor product care handling, packaging and unsolved problems to the site
- Conduct audits identifying areas where improvements can be made processes/product care
- Maintain the departmental paperwork on a day to day basis, in respect of accuracy of information, reporting and filing
What you’ll bring:
- Be able to make objective decisions based on the information/facts given
- Have a high level of attention to detail in all functions of the role
- Able to work as part of a team or own initiative
- Communicate at all levels gaining respect and credibility
- Excellent understanding of Google Suite
- Flexible towards working hours and willing to work additional hours
- Punctual and reliable
Benefits
- Sharesave scheme
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Generous bonus scheme for many roles
- Restaurants with great food at amazing prices
- Access to fantastic discounts at our Staff Shops
- Free on-site parking
- 10% off most partner brands & up to 15% off Branded Beauty
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Support Networks - Access to Network Groups to empower and celebrate each other
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.
What's Next?
Apply
Pre-screening
Review
Offer
Team Overview
With 10,000 colleagues, 9 million square feet of space, and 550 vehicles, our teams move a huge 1.5 million items to customers every single day. This is a fast-paced, precise, and proudly customer-focused operation. From maintaining our automation systems to delivering the final mile, join the team that keeps everything flowing to fulfil our customers' needs.
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Our brands
You’ve probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today’s retail world.
