Think you know NEXT? We’re much more than your favourite High Street store. We’re a global FTSE-100 brand powered by a team of 44,000+ people across 80 countries. We believe that true progress comes from the initiative of the many, not just the guidance of a few. That’s why we give everyone the room to take decisions, challenge the status quo, and push boundaries every single day. Because here, everybody makes a difference and we do it all by being open, honest, and decent with one another. Whatever your ambition. Let's take it on.
Home Customer Service Advisor
- Job ID
- Job ID 78160
- Team
- Team Contact Centres
- Location
- Location Doncaster
- Contract Type
- Contract Type Perm
- Job Schedule
- Job Schedule Part time
- Salary
- Salary 13.29 per hour
- Posting Date
- Posting Date 11/11/2026
- Apply Before
- Apply Before 20/12/2026
Summary
New Year, New Career! Join the NEXT Online Home Team!
Are you ready to help customers bring their dream homes to life? We're searching for dedicated Customer Service Advisors to join our Home department team at NEXT Online in Doncaster.
Job Title: Home Customer Service Advisor
Pay: Starting at £13.29 per hour. You'll also earn an extra £1 per hour for weekend shifts! Plus, you could earn up to 20% more through our quarterly performance bonus when you achieve high performance targets.
Shifts: 33.25 Hours per week
4 Days on and 4 days off Rota. 10 am–8 pm Weekdays & 9 am–7 pm Weekends.
Shift allocations are assigned based on availability.
Location: Onsite, Doncaster Contact Centre (Armthorpe, DN3)
Start Date: Monday 11th January 2027
Training: 11th Jan – 29th Jan 2027 (Monday–Friday 9 am–5 pm), followed by 3 weeks of shift-time coaching until 21st February 2027. Full attendance during training is required.
During peak trading periods (up to 20 weeks annually), colleagues work one additional 4-hour shift per week. These shifts are scheduled in advance and fully compensated.
The Role
NEXT reaches a global community of over 8 million customers. As our Home department expands, we are looking for Customer Service Advisors to join our Doncaster team.
In this role, you will handle furniture queries and escalations, providing dependable resolutions that ensure customers feel supported from start to finish. You’ll be part of a knowledgeable, collaborative team dedicated to ensuring every customer feels heard and valued.
What You’ll Do
You will focus on delivering high-quality, helpful service without sales pressure. You will have the autonomy to make decisions and provide solutions across phone, email, live chat, and WhatsApp.
- Manage a variety of customer inquiries, from product questions to after-sales support.
- Resolve issues promptly and effectively, ensuring every query concludes with a positive resolution.
- Think constructively on your feet to turn challenging situations into great customer experiences.
We invest in your development from day one:
- Comprehensive Training: Three weeks of structured onsite onboarding focused on retail support, followed by individual coaching.
Ongoing Guidance: Continued mentoring from experienced team managers as you transition into online support.
What You’ll Bring
- Customer-First Focus: A thoughtful approach to understanding customer needs and finding fair resolutions.
- Clear Communication: Professional, open, and engaging verbal and written skills.
- Problem-Solving & Initiative: A calm, proactive approach under pressure, managing cases through to complete resolution.
- Team Collaboration: Readiness to share insights and work closely with colleagues.
- Digital Skills: Confidence navigating computer systems and digital communication tools.
If you are a thoughtful decision-maker looking to build your career with us, we would love to hear from you!
Benefits
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.
What's Next?
Apply
Pre-screening
Review
Offer
Team Overview
Our contact centres deliver five star service through calls, chats and messages. We handle over ten million contacts a year and solve problems with clarity, care and speed.
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Our brands
You’ve probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today’s retail world.
