eCommerce Production Coordinator - 12 Month FTC

Total Platform is an exciting business-to-business online service that offers brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management. We let brands focus on their product and creative, and we drive their new online business forward including innovations, sales, operations and technology developments.

As an eCommerce Production Coordinator in Total Platform, you will manage the end to end launch and maintenance of products for our Total Platform clients, including Reiss, GAP, Joules, Victoria’s Secret, JoJo Maman Bébé, FatFace and The Set. You’ll act as the vital link between our internal trading teams and external clients, ensuring every product is polished to perfection while leading an offshore production team. It’s a fast-paced, rewarding role where you’ll get to balance the “art” of brand voice with the "science" of data and automation, all while helping the team grow during this exciting period of expansion.

What You’ll Take On

• Content & Copy Optimisation: Audit and enhance product Titles, Copy, and Tone of Voice (ToV) to ensure brand alignment and SEO best practices across diverse client sites.
• Technical Attribution: Lead the investigation and resolution of attribution queries to ensure products are correctly categorized, filtered, and easily discoverable for customers.
• Offshore Management: Assign daily workloads to the Pune-based team, monitoring performance against KPIs and providing training to ensure the highest quality standards.
• AI Integration & Innovation: Actively identify and implement opportunities to integrate AI into current processes, driving efficiency in copy generation and data mapping.
• Workflow Automation: Support the team's evolution by identifying manual bottlenecks and implementing automated solutions.
• Stakeholder Management: Act as the primary point of contact for Total Platform trade teams, resolving issues professionally and ensuring items are live within agreed SLAs.
• Reporting: Develop production reports and lead the scheduling of workloads to meet client launch deadlines.

• Analytical Mindset: Comfortable with interrogating systems and managing large datasets; highly proficient in Google Sheets.
• Leadership: Experience (or strong potential) in managing offshore teams, setting clear priorities, and maintaining quality under tight deadlines.
• Communication: Ability to communicate technical or attribution-related issues clearly to both internal stakeholders and external clients.
• Proactive Problem Solver: A multi tasker who can investigate issues self-sufficiently and propose modern, scalable solutions.

Nice to Have

• Technical Literacy: Knowledge of Python or similar scripting languages for data manipulation.
• Automation Experience: Familiarity with automation processes or tools that streamline digital workflows.
• AI Curiosity: A genuine interest in how Generative AI can be applied to e-commerce production and content optimisation.

We are looking for a motivated professional who is comfortable at the intersection of creative content and technical data management.

Benefits