Senior Application Support Engineer
- Job ID
- Job ID 75255
- Team
- Team Tech
- Location
- Location Leicestershire
- Contract Type
- Contract Type Perm
- Job Schedule
- Job Schedule Full time
- Salary
- Salary From £51,441
- Posting Date
- Posting Date 24/04/2026
- Apply Before
- Apply Before 08/05/2026
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Summary
We're looking for a Senior Applications Support Engineer to join our Technology Team based from the NEXT Head Office in Leicestershire!
The Role:
Take on our most complex technical challenges and lead the evolution of our online systems. At NEXT, we serve over 8 million customers globally, and as a Senior Application Support Engineer, you will be the technical lead ensuring their experience is seamless.
This role is about more than maintaining stability; it is about pushing boundaries and using your expertise to solve the intricate puzzles that come with high-traffic, global web applications. You will work with high levels of autonomy in a culture that values your shared expertise. Whether you are leading a major incident response or mentoring the next generation of engineers, your impact will be felt across the entire business.
What You’ll Take On:
- Solve Complex Incidents: Take ownership of major incidents, leading technical investigations and communicating clearly with the business to restore services.
- Drive Problem Management: Lead blameless post-incident reviews to identify root causes and implement preventative actions.
- Enhance Observability: Use Dynatrace and Grafana to build advanced dashboards, providing deep visibility into our website health.
- Automate and Innovate: Develop scripts using PowerShell or Python to eliminate repetitive tasks and build self-healing systems.
- Collaborate with Product Teams: Partner with developers to define service level objectives and design observability for new features.
- Mentor and Lead: Provide technical guidance to junior analysts, ensuring our collective knowledge continues to evolve.
What You’ll Bring:
- Technical Mastery: Strong expertise in website architecture and high-traffic, public-facing cloud components.
- Analytical Excellence: Advanced SQL skills and the ability to use data to diagnose complex systemic impacts.
- Operational Agility: Proficiency with ITSM tools and a calm, objective approach when working under pressure.
- Influential Communication: The ability to explain intricate technical issues clearly to everyone, from senior management to non-technical teams.
- Strategic Initiative: A self-starter mindset with the ability to propose new processes that improve our operational efficiency.
- Collaborative Spirit: A passion for sharing knowledge and working without egos to achieve the best outcomes for our customers.
We build on success and learn from every challenge. You will be part of a team that encourages you to own your work, take calculated risks, and help the business grow.
We know everyone is at their best when they are being themselves, so you will find a supportive environment where your unique perspective is valued.
Ready to lead our technical evolution? We would love to hear from you!
Benefits
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Company performance based bonus
- Sharesave scheme
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access a digital GP and other free health and wellbeing services
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
What's Next?
Apply
Inform
Review
Offer
Team Overview
We are a global tech innovator and a software house inside a retailer. Our platforms power online journeys, store systems, and automated warehouses. Be part of a team that owns end-to-end delivery, shipping often, owning outcomes and keeping our customers moving.
Our brands
You’ve probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today’s retail world.
About NEXT
| You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global! |
