Label Operations Assistant Manager - Brands

Working Pattern: Typically 5 days in the office, with core hours flexible between 8am-6pm.

The Role
This role is a dynamic, process-driven position focused on managing the end-to-end critical path for onboarding and maintaining external brands. Working closely with new partners with internal operations, technology, and finance teams to ensure seamless digital launches and accurate data integration. By balancing proactive project management, system administration, and stakeholder relationship-building, you will directly drive operational efficiency and support business growth.

What You’ll Take On

New Brand Onboarding
Management of the end to end critical path for onboarding a new brand. Ensure the brand is set up correctly across all Next systems & processes.
Meet key performance targets for onboarding such as Supplier Setup, receiving of first successful product data , and imagery, successful first time delivery & online launch
Progress chases each step to ensure actions are taken promptly and any blockers are worked through.
Load all applicable defaults, alongside Product Operations, Product Technology and Finance so that the brand can trade online in an optimised way.
Work with brand and finance to complete the brands Next Supplier Onboarding Application (NSOB) quickly, assisting brands with any sticking points. Ensure that the necessary sign-offs are given.
Arrange and lead onboarding calls making sure the process is clear and informative making sure remain the partner of choice for brands. Conduct feedback sessions with brands to assess the overall process and
Produce reporting that allows the wider Branded Team to easily see where new brands are up to in the onboarding journey

Brand Maintenance
Management of the end to end process for any brand changes such as model type changes & addition of Label+ so they are completed across the relevant systems
Responsible for supporting brand queries received through our Brands Support Hub

Stock & Sales reporting
Ensure that brands are set up to receive all Globalscape reporting ahead of launch (Daily Sales, Weekly Sales, Weekly Stock) via our BIS teams
Management of all changes to Globalscape reporting such as brand access & new supplier code set up.

International Inclusions / Exclusion
Working with the brands and product teams ensure that product systems availability accurately reflects the countries that are brands available to sell into.
Work with ecommerce to ensure that brands are available online to match the loaded inclusion & exclusion criteria,
Use available reporting to highlight opportunities to grow sales internationally by improving availability

Documentation
Make sure that our onboarding documentation compellingly reflects the Label ways of working.
Ensure the next branded external Support Hub remains up-to-date with the latest information

The day to day
Take all opportunities to identify and implement improved and automated ways of working within the areas you contribute to.

Networking
To build, maintain and grow relationships with all relevant internal and external stakeholders. Giving you access to the people required to deliver your personal and business goals.

What You’ll Bring
We are looking for a highly organised, proactive operations specialist who thrives on cross-functional collaboration and detail-oriented process management. You should possess strong stakeholder management skills, with the ability to confidently lead brand onboarding calls, troubleshoot technical blockers, and maintain excellent working relationships with both internal teams and external partners. A data-literate mindset is essential, as the role requires managing system defaults, navigating reporting tools like Globalscape, and using data to identify international sales opportunities. Ultimately, you are someone who excels at keeping fast-moving projects on track while continuously looking for ways to optimise and improve day-to-day ways of working.

Sponsorship
Candidates wishing to apply who would require sponsorship for this role will be required to meet the Home Office sponsorship requirements. For further information please see: https://www.gov.uk/skilled-worker-visa.

We encourage early applications for our roles, as our recruitment process begins as soon as the role is advertised. If we successfully fill the position, this advert may close earlier than planned.

At NEXT, we believe the best work happens when there are no barriers to collaboration. That’s why we are a Google-powered workspace. From your very first day, you’ll be using the full Google Workspace suite; Docs, Drive, and Meet, to stay connected and move fast.

If your previous experience is rooted in other software suites, don’t worry! We’ll point you to a digital Google toolkit the moment you join, packed with handy guides and insider tips to help you transition smoothly and hit the ground running.

#LI-Onsite

Benefits